Return Policy
The Horse Saddle Shop
Website: https://thehorsesaddleshop.com/
Last Updated: October 23, 2026
At The Horse Saddle Shop, we want our customers to be satisfied with their purchases. If you are not completely satisfied with an item you purchased from our website, this Return and Refund Policy explains the conditions and procedures for requesting a return, exchange, or refund.
By placing an order through our website, you agree to the terms outlined in this policy, subject to applicable consumer protection laws.
1. Return Eligibility
Customers may request a return within 30 days of the delivery date, provided the item meets the following conditions:
The item is unused and remains in its original condition.
The product has not been damaged through improper handling or use.
Original packaging, labels, accessories, and documentation are included where applicable.
Proof of purchase, such as an order confirmation or receipt, is provided.
The return request is approved by our customer service team before the item is shipped back.
Saddles, riding equipment, and other horse-related products must be returned in a condition suitable for resale, unless the return is due to a verified defect, shipping damage, or an incorrect item.
2. Items That Cannot Be Returned
For hygiene, safety, customization, or product-condition reasons, certain items may not qualify for a return. These may include:
Used or visibly worn saddles and riding equipment.
Personalized, customized, or specially made products that cannot reasonably be resold.
Products damaged after delivery due to misuse, neglect, or improper care.
Items marked as final sale or non-returnable before purchase, where permitted by law.
Products returned without prior authorization or with essential components missing.
These exclusions do not limit any rights customers may have under applicable consumer protection laws, including rights relating to defective, misrepresented, or incorrectly supplied goods.
3. How to Request a Return
To initiate a return, please follow these steps:
Contact our support team: Email [email protected] within 30 days of receiving your order.
Provide your order details: Include your order number, the product name, the reason for the return, and photographs if the item is damaged or defective.
Wait for authorization: Our team will review your request and provide return instructions if the return is approved.
Package the item securely: Use suitable packaging to protect the product during transit. Include all original accessories and documentation.
Ship the return: Send the product to the return address provided by our team. Please do not send items to our business address unless we have confirmed that it is the correct return destination.
We recommend retaining your return tracking number and shipping receipt until the matter is resolved.
4. Refund Policy
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Where a refund is approved:
The purchase price of the eligible returned item will be refunded.
Original shipping charges may be non-refundable for returns due to a change of mind, where permitted by law.
Return shipping costs may be the customer’s responsibility for change-of-mind returns.
Shipping or other charges will not be withheld where applicable law requires reimbursement.
Please allow a reasonable processing period after refund approval for the funds to appear in your account. If you have not received your refund after the applicable processing period, contact our support team for assistance.
5. Damaged, Defective, or Incorrect Items
We encourage customers to inspect their orders upon delivery.
If your order arrives damaged, defective, incomplete, or different from the item you purchased, please contact us as soon as possible at [email protected].
Please include:
Your order number.
A description of the problem.
Clear photographs of the product and any visible shipping damage.
Photographs of the packaging, where relevant.
After reviewing your request, we will explain the available resolution. Depending on the circumstances and applicable law, this may include a replacement, repair, refund, or another appropriate remedy.
Customers will not be required to bear return shipping costs for verified errors or defects where those costs are our responsibility under applicable law.
6. Exchanges
We may offer exchanges for eligible products, subject to stock availability and approval.
To request an exchange, email [email protected] with your order number and the product you would like to exchange.
Products must generally meet the same condition requirements as standard returns. If the requested replacement costs more than the original item, you may need to pay the difference. If it costs less, any applicable balance will be handled according to our refund procedures.
If an exchange is unavailable, our team will discuss the available alternatives with you.
7. Return Shipping Costs
For change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise stated at the time of purchase or required by law.
We recommend using a tracked shipping service, particularly for saddles and other high-value equestrian equipment.
The Horse Saddle Shop is not responsible for return parcels lost in transit when the customer arranges and pays for the return shipment, except where applicable law provides otherwise.
For products that arrive defective, damaged, or incorrect, please contact us before shipping anything back so that we can provide appropriate instructions.
8. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at [email protected].
Orders that have not yet been processed or shipped may be eligible for cancellation. Once an order has been dispatched, cancellation may no longer be possible, and the standard return procedure may apply.
Custom-made or specially ordered products may have additional cancellation conditions disclosed before purchase, subject to applicable law.
9. Late or Missing Refunds
If your refund has been approved but has not appeared in your account, please:
Check your bank account or payment provider.
Contact your card issuer or payment provider to ask whether the refund is still being processed.
Contact your bank if additional processing time is required.
Email our customer service team if you still need assistance.
We will review the refund status and provide any available information to help resolve the issue.
10. Consumer Rights
This policy is intended to operate alongside applicable federal, state, and other consumer protection laws.
Nothing in this policy excludes, restricts, or replaces any consumer rights or remedies that cannot legally be excluded or restricted. Where mandatory law provides a more favorable right or remedy, that law will apply.
11. Changes to This Policy
The Horse Saddle Shop reserves the right to update this Return and Refund Policy when necessary to reflect changes in our business practices, products, or legal obligations.
Updates will be published on this page with a revised effective date. Changes will not remove rights that customers are legally entitled to retain in relation to previous purchases.
12. Contact Us
If you have questions about returns, exchanges, or refunds, please contact us using the details below.
The Horse Saddle Shop
Website: https://thehorsesaddleshop.com/
Address: 1845 Westcrest Dr, Houston, TX 77055, United States
Phone: +1 213 3405 067
Email: [email protected]
Our customer service team will review your inquiry and assist you with the next steps.
Thank you for shopping with The Horse Saddle Shop. We appreciate your business and are committed to handling eligible return and refund requests fairly and professionally.