The Horse Saddle Shop

Website: https://thehorsesaddleshop.com/

Last Updated: October 23, 2026

1. Overview

At The Horse Saddle Shop, we aim to provide a smooth and reliable shipping experience for every customer. This Shipping & Delivery Policy explains how we process orders, arrange shipping, communicate delivery estimates, and handle shipping-related issues.

By placing an order through our website, you agree to the terms outlined in this policy, subject to applicable consumer protection laws.

2. Order Processing Time

Orders are processed after payment has been successfully confirmed.

Our estimated order processing time is 1–3 business days, excluding weekends and public holidays.

During processing, we verify order details, check product availability, prepare items for shipment, and arrange dispatch with the appropriate shipping carrier.

Processing may take longer during busy shopping periods, public holidays, inventory shortages, or other circumstances that affect fulfillment.

If we anticipate that an order will not be shipped within the promised timeframe, we will notify the customer and explain the available options in accordance with applicable law.

3. Shipping Destinations

The Horse Saddle Shop ships to the destinations available at checkout.

Available destinations may depend on the product, carrier service, delivery address, and applicable shipping restrictions.

Before placing an order, customers should confirm that their address is complete and that delivery is available to their location.

If we cannot deliver to a selected destination, we will contact the customer to discuss available alternatives or arrange a cancellation and refund where appropriate.

4. Estimated Delivery Times

Delivery times depend on the destination, shipping method, carrier, and product availability.

The following are proposed estimates and should be confirmed against our actual shipping arrangements before publication.

  • United States: Approximately 3–7 business days after dispatch.

  • International destinations: Approximately 7–15 business days after dispatch, where international shipping is available.

These estimates exclude order processing time and are not guaranteed delivery dates unless expressly stated at checkout.

Remote locations, customs inspections, carrier disruptions, adverse weather, and public holidays may extend delivery times.

The applicable delivery estimate shown at checkout or communicated in your order confirmation will take precedence where it provides a more specific estimate.

5. Shipping Costs

Shipping costs are calculated based on factors such as the delivery destination, package size, package weight, shipping method, and carrier rates.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

If free shipping is offered for selected products or orders, the applicable eligibility requirements will be stated in the relevant promotion or at checkout.

Additional charges, including import duties or customs fees, may apply to international shipments. Unless otherwise stated or required by law, these charges are the customer’s responsibility.

We will not knowingly add undisclosed shipping charges to an order after purchase without an appropriate legal basis and any required customer consent.

6. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation email containing details of your purchase.

Once your order has been dispatched, we will provide tracking information when it is available from the shipping carrier.

Tracking updates may take some time to appear after dispatch. Customers can use the tracking link or reference provided to follow the shipment’s progress.

If you have not received tracking information within a reasonable period after the expected dispatch date, please contact us at [email protected].

7. Delivery Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout, including:

  • Full recipient name.

  • Street address and building number.

  • Apartment, unit, or suite number, where applicable.

  • City, state, and ZIP or postal code.

  • Country and a valid contact telephone number, where required.

Please contact us immediately if you notice an error in your delivery address.

We will make reasonable efforts to correct address details before dispatch, but changes cannot be guaranteed once an order has been processed or handed to the carrier.

Additional fees may apply if a carrier charges for address corrections or redelivery, subject to applicable law and the circumstances of the order.

8. Delayed Shipments

Although we work to meet our stated shipping and delivery estimates, delays may occur due to circumstances such as:

  • Severe weather or natural disasters.

  • Carrier operational disruptions.

  • Customs inspections or clearance delays.

  • Public holidays and peak shopping periods.

  • Product availability or supplier delays.

  • Incorrect or incomplete delivery information.

  • Other circumstances outside our reasonable control.

If we become aware that an order cannot be shipped within the promised timeframe, we will notify the customer and provide a revised shipping date or explain when a revised date cannot reasonably be determined.

Where required by law, customers will be given the option to agree to the delay or cancel the affected order for a full and prompt refund.

9. Lost or Missing Packages

If your package has not arrived within the expected delivery window, please contact us at [email protected].

Include your order number, tracking number if available, and the delivery address associated with the order.

We will review the available tracking information and, where appropriate, coordinate with the carrier to investigate the shipment.

If a package is confirmed lost or remains undelivered, we will work with the customer to determine an appropriate resolution, including a replacement or refund where applicable.

Nothing in this section limits any rights you may have under applicable law.

10. Damaged Packages or Incorrect Items

Please inspect your order upon delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.

Email [email protected] and include:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the affected product.

  • Photographs of the outer packaging and shipping label, where relevant.

We will review your report and explain the available next steps. Depending on the circumstances, these may include a replacement, return, refund, or another appropriate remedy.

Please retain the original packaging until the issue has been reviewed, if possible.

11. International Shipping and Customs

For orders shipped outside the United States, delivery may be affected by customs inspections, import regulations, local delivery services, and other requirements in the destination country.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

Unless otherwise stated at checkout or required by law, customers are responsible for applicable import duties, customs fees, and taxes charged by the destination country.

Customs authorities may require additional information or documentation before releasing a shipment. These requirements can extend delivery times.

The Horse Saddle Shop cannot guarantee a particular customs clearance timeframe.

If an international shipment is delayed or returned because of customs restrictions, we will assess the circumstances and work with the customer to determine the available options, subject to applicable law.

12. Failed Delivery and Unclaimed Packages

A delivery may fail because the recipient is unavailable, the address is incorrect, access is restricted, or the package is not collected from the designated pickup location.

If the carrier returns a package to us, we will contact the customer where contact information is available to discuss redelivery or another appropriate resolution.

Additional shipping charges may apply to redelivery when the failed delivery resulted from incorrect information or circumstances attributable to the customer, where permitted by law and disclosed as required.

Refunds for returned or unclaimed packages will be assessed according to our Return and Refund Policy and applicable consumer protection requirements.

13. Order Cancellations Before Dispatch

If you wish to cancel an order, contact us as soon as possible at [email protected].

Orders that have not yet been dispatched may be eligible for cancellation.

Once a package has been handed to the carrier, cancellation may no longer be possible, and the standard return procedure may apply.

If we are unable to fulfill an order, we will notify you and arrange any refund required under applicable law.

14. Shipping and Delivery Fees on Returns

Shipping fees associated with returns, exchanges, or replacement shipments will be handled in accordance with our Return and Refund Policy.

For items delivered damaged, defective, or incorrectly, we will provide appropriate instructions and cover return or replacement shipping costs where we are responsible under applicable law.

For change-of-mind returns, the customer may be responsible for return shipping costs where permitted by our published return policy and applicable law.

15. Contact Information

If you have questions about shipping, delivery estimates, tracking, or an existing order, please contact us using the details below.

Business Name: The Horse Saddle Shop

Website: https://thehorsesaddleshop.com/

Address: 1845 Westcrest Dr, Houston, TX 77055, United States

Phone: +1 213 3405 067

Email: [email protected]

We appreciate your business and will do our best to provide a clear, dependable, and professional delivery experience.

Thank you for shopping with The Horse Saddle Shop.